Frequently Asked Questions
Everything you need to know about your Diamond Beauty experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days.
Are your beauty products cruelty-free?
Yes, at Diamond Beauty Online, we are committed to ethical beauty. All our products and ingredients are 100% cruelty-free and never tested on animals.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer professional discounts for makeup artists?
Yes! We offer a Diamond Pro program for certified professionals. Please visit our 'Pro' page to submit your credentials and apply for an exclusive discount code.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.